Terms & Conditions
- You acknowledge and agree that EXPERT4TRAVEL does not have any control over the content or availability of Linked Web Sites and accepts no responsibility for the content, privacy practices or any other aspect of Linked Web Sites.
- Links with Linked Web Sites should not be construed as an endorsement, approval, or recommendation by EXPERT4TRAVEL of the owners or operators of those Linked Web Sites, or of any information, graphics, materials, products, or services referred to or contained on those Linked Web Sites, unless and then only to the extent expressly stipulated to the contrary. If you decide to access the Linked Web Sites, you do so at your own risk.
BOOKINGS AND APPOINTMENTS
- The appointments feature of the Site is provided solely to make legitimate appointments and for no other purpose.
- You warrant that you are at least 18 years of age, possess the legal authority to enter into the legal agreement constituted by your acceptance of these Conditions and to use the Site in accordance with such Conditions. You agree to supervise all usage by minors of this Site under your name or account. You also warrant that all information supplied by you or members of your household in using this Site is true and accurate and without limitation, or any false or fraudulent appointments.
- You agree to be financially responsible for your use of the Site including without limitation for all appointments made by you or on your account for you, whether authorized by you or not. For any appointments or other services for which fees may be charged you agree to abide by the terms or conditions of supply including without limitation payment of all moneys due under such terms or conditions.
- The Site contains details of appointment charges (including any available special offers) for services provided by our service providers registered as Experts and managed by EXPERT4TRAVEL.
- Video appointment terms and conditions of booking are set out on the Site and payment will be in accordance with the procedure set out in such terms and conditions.
- You agree that you will make only legitimate appointments in good faith for use by you only, and not for other purposes, including without limitation, reselling, impermissibly assigning or posting on third party web sites or making speculative, false or fraudulent appointments, or any appointment in anticipation of demand.
- No contract will subsist between You and EXPERT4TRAVEL or any of its affiliates in respect of any services or products offered through the Site unless and until EXPERT4TRAVEL accepts your order by e‐mail or automated confirmation through the Site confirming that it has accepted your appointment, booking or order and any such contract shall be deemed to incorporate the video appointment terms and conditions of booking. Any other relevant terms and conditions relating to services or products are set out in the Site.
- You undertake that all details You provide to in connection with any services or products which may be offered by EXPERT4TRAVEL on the Site (including video appointments) will be correct and, where applicable, the credit card which You use is Your own and that there are sufficient funds to cover the cost of any services or products which You wish to purchase. EXPERT4TRAVEL reserves the right to obtain validation of Your credit card details before providing You with any services or products.
CANCELLATION OF VIDEO CONSULTATION APPOINTMENTS
Appointment Cancellation
When You book Your appointment, you are holding a space on Our calendar that is no longer available to Our other customers. In order to be respectful of your fellow customers, please get in touch with us as soon as You know You will not be able to make Your appointment. In all other cases, the following policy shall apply.
| minimum 36 hrs. before meeting: | Refund amount: 85% |
| 24 to 36 hours before meeting: | Refund amount: 50% |
| 0 to 24 hrs. before meeting: | 0% |
Users, registered as Travellers will not be entitled for any refunds in cases where, the expert is unable to meet the User at the exact time of the scheduled appointment time and the User is required to wait, irrespective of the fact whether the User is required to wait or choose to not obtain the services from the said expert.
- If cancelled by customers
| minimum 36 hrs. before meeting: | Refund amount: 85% |
| 24 to 36 hours before meeting: | Refund amount: 50% |
| 0 to 24 hrs. before meeting: | 0% |
Note: Refund shall be credited to customer wallet (account)
- If cancelled by experts
The wallet credits can be used for new consultations or a pay out to a bank account or credit card can be asked for
All wallet credits remain valid for 12 months. After this they expire in our favour.
TERMINATION
If you breach any of these Conditions, we reserve the right to terminate/suspend your access to use the Platform or the services with immediate effect, without giving You any prior notice.
The website Safety and Trust team is devoted to making website a safe and reliable place to interact for customers and affiliates. The team helps build trust in the community through various resources, rules and policies all of which help maintain general security and prevent and combat fraud.
Otherwise access to the Site may be terminated at any time by EXPERT4TRAVEL without notice.
The provisions of these Terms excluding, limiting, and disclaiming the liability of EXPERT4TRAVEL will nevertheless survive any such termination.
INDEMNIFICATION
You agree to indemnify and defend and hold Us and Our subsidiaries, affiliates, officers, directors, agents, and employees harmless from any claim or demand, made by any third party due to or arising out of your breach of this agreement or the documents it incorporates by reference, or Your violation of any law or the rights of a third party. EXPERT4TRAVEL’s failure to act with respect to a breach by You or others does not waive its right to act with respect to subsequent or similar breaches. This clause shall survive the termination of Your access to the Platform.
COMMUNICATION
With respect to all communications made to EXPERT4TRAVEL on or through the Site including, without limitation, feedback, questions, comments and suggestions (the “Communications”): (a) no right of confidentiality shall apply to the Communications and EXPERT4TRAVEL shall have no obligation to protect the Communications from disclosure; (b) EXPERT4TRAVEL shall be free to reproduce, use, disclose and distribute the Communications to others; and (c) EXPERT4TRAVEL shall be free to use any ideas, concepts, know‐how or techniques contained in the Communications for any purpose whatsoever, including, without limitation, the development, production and marketing of products and services that incorporate such information.
You give free and informed consent to receiving communications from the Company including but not limited to, intimation of promotional offers, available discounts etc.
You can, at Your sole discretion, choose to opt out at any point of time by informing Us at [[email protected]] that You do not wish to receive non-essential communication.
MISCELLANEOUS
- EXPERT4TRAVEL does not accept any liability for any failure by EXPERT4TRAVEL to comply with these Conditions where such failure is due to circumstances beyond its reasonable control.
- If EXPERT4TRAVEL waives any rights available to it under these Conditions on one occasion, this does not mean that those rights will automatically be waived on any other occasion.
- If any of these Conditions are invalid, unenforceable, or illegal for any reason, the remaining Conditions shall nevertheless continue in full force.
- You are completely responsible for all charges, fees, duties, taxes, and assessments arising out of the use of the Site.
PRIVACY
The Site respects the privacy of the users (registered as Travellers) of this Site. Your use of the Site is subject to the Site’s Privacy Policy. The Site may collect Your personal information, including but not limited to Your name and contact details, solely for the purposes of providing You Services as outlined under these Terms. Your acceptance to these Terms also includes giving of a free and informed consent to the collection of Your personal information by the Site. All personal information We collect, is governed by Our privacy policy which is also displayed on the Platform. You are required to review the privacy policy and consent to the same prior to providing Your information on the Platform. Any inability on Your part to acquaint Yourself with the privacy policy shall be Your responsibility and the Company shall not be liable for the same. By using Our Site, you consent to Your personal information being processed as set out in Our Privacy Policy.
GOVERNING LAW AND JURISIDCTION
All matters, claims and any other such issues which may directly or indirectly arise from or in connection with these terms of use shall be governed under the laws of Switzerland. The courts in Olten, Switzerland shall have the sole and exclusive jurisdiction to hear all matters, claims or any such issues which may directly or indirectly arise from or in connection with these terms of use.
CHANGES TO THE TERMS
We shall inform You at least once in a year of any changes that may take place in these terms of use. If no changes occur, then We would apprise You of these terms on an annual basis.
GRIEVANCES
If You have any queries regarding these terms of use, you may contact by email: [email protected]
Expert4travel (Switzerland) AG
Bodenackerstrasse 7
CH-5014 Gretzenbach
Company number: CHE-364.569.505
Subsidiary:
Expert4Travel India Pvt Ltd, WeWork, Enam Sambhav, G Block, Bandra Kurla Complex
Off New Link Road, Andheri West
Mumbai, Maharashtra, India. PIN:400051
Terms & Conditions
2. For our service associates registering as Experts
Expert4Travel (India]Pvt Ltd with its registered office in Mumbai (“The Company/We/Us/ E4T”) manages this platform, operating under the brand name EXPERT4TRAVEL that Inter alia connects prospective travellers with travel experts (“Platform”). Any references to “You” and “Your” shall mean the Expert/travel expert who for the purposes of providing his/her services through the Platform, wishes to get onboarded on the Platform.
These Terms of Use (“Terms”) create a legally binding agreement between You and Us and regulate Your access and use of the Platform.
You can register and onboard with us as a Expert, only if You give informed consent to these terms of use. If You do not consent to these terms of use, please do not register as a expert on Our Platform.
You acknowledge and agree that the Company is merely an intermediary Platform facilitating the interaction between prospective travellers and travel experts. Any information You put out on the Platform including but not limited to videos, images and graphics or any services/advice You offer through the Platform, shall be Your sole and exclusive liability. The Platform shall not be liable for any consequences arising out of Your actions on the Platform.
SERVICES
The Platform inter alia provides the following Services:
- Connects travellers to travel experts.
- Facilitates Experts to upload information including but not limited to videos, images and graphics pertaining to third-party owned resorts and other transient stay facilities (“Property”).
- Facilitates Experts to upload information related to travel-related consumer goods and services.
REGISTRATION
Every Expert who wishes to get onboarded on the Platform and offer its services through the Platform needs to register on the Platform, by providing the following details:
- Name:
- Contact details:
- Any information necessary to pay Expert’s share of revenue, such as bank account and / or credit card #
- Credentials identifying Expert as expert
The Company shall not be liable for any false or incorrect information furnished by the Expert. We reserve the right to terminate Your access from the Platform or permanently delist You from the Platform, if it comes to Our notice, that any or all of the information furnished by You is wrong or misleading in nature.
COMPANY RESPONSIBILITIES
The Company shall only be responsible for the following and no other task:
- Reasonably ensuring that the Platform, subject to the Force Majeure Events, is running smoothly and seamlessly.
USAGE OF THE PLATFORM BY THE EXPERTS
All the Experts onboarded on the Platform need to compulsorily comply with the following guidelines for usage of the Platform:
- The Expert shall accurately list all information related to the services it offers through the Platform. The Expert shall be solely and exclusively liable for any false or inaccurate information furnished on the Platform.
- The Expert shall duly and promptly inform the Company, if it is not able to provide certain services or if there is any change in the services offered through the Platform. Failure of the Expert to duly intimate the Company, shall not in anyway, make the Company liable to the consumer.
- Maintain its own record of appointments booked through the Platform.
- No Expert shall offer any illegal or unlawful services through the Platform.
- The Experts shall not host, display, upload, modify, publish, transmit, store, update or share any information that:
- Belongs to another person and to which the Expert does not have any right.
- Is defamatory, pornographic, obscene, paedophilic, invasive of another’s privacy, including bodily privacy, insulting or harassing on the basis of gender, libellous, racially or ethnically objectionable, relating or encouraging money laundering or gambling, or otherwise inconsistent with or contrary to the laws in force.
- Is harmful to children.
- Infringes any patent, trademark, copyright or any proprietary rights.
- Violates any law for the time being in force.
- deceives or misleads the addressee about the origin of the message or knowingly and intentionally communicates any information which is patently false or misleading in nature but may reasonably be perceived as a fact.
- Impersonates another person.
- threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign States, or public order, or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting other nation.
- contains software virus or any other computer code, file or program designed to interrupt, destroy or limit the functionality of any computer resource.
- is patently false and untrue, and is written or published in any form, with the intent to mislead or harass a person, entity or agency for financial gain or to cause any injury to any person.
- The Expert shall not attempt to use any functionality of the Platform to which it does not have authorized access.
- The Expert shall not attempt to copy, modify, reverse engineer, decompile or tamper in any manner the Platform or any of its features and functionality.
- The Expert shall be solely liable for any legal actions initiated by the consumers arising out of services offered by the Expert on the Platform. The Company shall not be liable for the same.
- The Expert shall not without express written consent of the Company make any use of any trademarks, logos or graphics displayed or used on the Platform for any purpose whatsoever.
- De-board the Expert from the Platform and refuse it any future access.
- Take legal action against the Expert.
- Ask the Expert to indemnify the Company, if any third-party claims are brought against the Company.
SERVICE FEES
In consideration of offering its services through the Company’s Platform, the Company shall charge a service fee from the Users registered as Travellers. The Service Fee shall be inclusive of applicable taxes and shall be fully refundable in case of appointment cancellation by the Expert. The Company shall deduct a flat 40% service fee from every appointment placed through the Platform, notwithstanding, whether the said appointment was completed or cancelled. The Experts shall be solely and exclusively liable for all tax-related obligations for the part of their fees. Essentially, 60% of the Service Fee stated by the Service Associate registered as Expert during the registration process or as updated from his profile and collected on the website payment gateway from the User registered as shall be payable to the Expert.
PERSONAL DATA PROTECTION
The Experts acknowledge and agree that they have, read and understood the privacy policy as displayed on the website, in full and have voluntarily consented to the same. Your personal data (any information which may be used to identify you), would only be collected by the Company for the purposes of providing You the access and usage of the Platform. Any personal data collected by the Company shall be regulated and governed by the privacy policy as displayed on the website.
INTELLECTUAL PROPERTY
All right, title and interest including but not limited to all intellectual property rights in the Platform, associated software, brand names, images, logos of the Company shall be exclusively owned by the Company.
You shall own the copyright to all the information You upload on the Platform for the purposes of offering services through the Platform. You agree to irrevocably license the copyright in all the Information that You upload on the Platform to the Company. The Company may further use such Information in an unrestricted manner and shall use it for any purpose it deems fit.
Company Intellectual Property (“Company Intellectual Property” shall include but not be limited to the Platform, associated software, brand name, brand image and logos of the Company) is protected from copying and simulation under national and international laws and may not be reproduced, copied, or otherwise used in any manner whatsoever, on any material whether tangible or intangible, without the express prior written permission and consent of the Company. Without limitation, You must not use any of the said trade or service marks, either alone or in conjunction or combination or variation with other trade and service marks, logos and devices.
- In or as the whole or part of your own trademarks.
- In connection with activities, products or services which are not undertaken or provided by the Company.
- In a manner which may be confusing, misleading or deceptive; or
- In a manner that disparages the Company or its information, products or services (including the Platform).
- Nothing contained on the Platform should be construed as granting, by implication, estoppels, or otherwise, any license or right to use any of the trademarks without the written permission of the Company or such other party that may own the trademarks.
The Platform, including each of its modules, is the copyrighted property of the Company and/or the Experts who own the copyright to such modules/information. The information, text, graphics, images, photographs, videos, sounds, links and all other information and software published or otherwise contained on the Platform (“Information”) are either owned exclusively by the Company or licensed to the Company by the Experts who upload such Information on the Platform and except as specifically provided in these terms of use may not be copied, distributed, displayed, reproduced or transmitted, in any form or by any means whether electronic, mechanical, photocopying, recording, or otherwise, without the prior written approval of the Company.
Information procured from a third party may be the subject of copyright owned by that third party. Unauthorized use of the Platform and/or the materials contained on the Platform may violate applicable copyright, trademark or other intellectual property laws or other laws. You must retain all copyright and trademark notices, including any other proprietary notices, contained in the materials. The use of such materials on any other web site or in any environment of networked computers is strictly prohibited.
DISCLAIMER
YOU ACKNOWLEDGE AND AGREE THAT YOU SHALL USE THIS PLATFORM AT YOUR SOLE RISK. THE PLATFORM IS AVAILABLE TO ALL EXPERTS WHO CHOOSE TO REGISTER ON THE SAME ON AN ‘AS-IS’ AND ‘AS-AVAILABLE’ BASIS. TO THE EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY EXPRESSLY DISCLAIMS ALL EXPRESS OR IMPLIED WARRANTIES OF ANY KIND, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE OR USE AND NON-INFRINGEMENT.
INDEMNIFICATION
The Experts agree to indemnify, defend and hold harmless the Company and any of its affiliates, employees, contractors, professionals and consultants from and against any claims, damages, cost, liabilities and expenses (including, but not limited to, legal expenses) arising out of a) Breach of any applicable law b) Illegal or prohibited use of the Platform and/or c) Any third-party claims alleging infringement of intellectual property rights and/or d) any third-party claims pertaining to the information uploaded or services offered by the Expert through the Platform.
LIMITATION OF LIABILITY
The Company shall not be liable for any direct, indirect, consequential or remote damages. The Company shall not be liable for any damages that may arise because of Your misuse of the Platform or Your breach of the obligations of these terms of use.
TERMINATION OF ACCESS
If You breach any of these terms of use your license to use the Platform will terminate immediately without the necessity of any notice being given to you.
The Platform Safety and Trust team is devoted to making the Platform a safe and reliable place to interact for customers and affiliates. The team helps build trust in the community through various resources, rules and policies all of which help maintain general security and prevent and combat fraud.
Notwithstanding the above, access to the Platform may be terminated at any time by the Company without reason nor notice
SEVERABILITY
If any provision of these terms of use becomes invalid or unenforceable due to any reason whatsoever, such invalidity or unenforceability shall not lead to the entire Terms becoming unenforceable. The unenforceable or invalid portion shall be deemed to be severed from these terms of use without affecting the validity of the entire document.
GOVERNING LAW AND JURISIDCTION
All matters, claims and any other such issues which may directly or indirectly arise from or in connection with these terms of use shall be governed under the laws of India. The courts at Mumbai shall have the sole and exclusive jurisdiction to hear all matters, claims or any such issues which may directly or indirectly arise from or in connection with these terms of use.
CHANGES TO THE TERMS
We shall inform You at least once in a year of any changes that may take place in these terms of use. If no changes occur, then We would apprise You of these terms on an annual basis.
GRIEVANCES
If You have any queries regarding these terms of use, You may contact:
[[email protected]]
Your complaints shall be acknowledged .and would be disposed of as soon as possible.
Last change: Feb, 2023